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Self-Check Machine PIN Code
As a security measure, the Library has implemented a PIN code system on Self-Check machines. To borrow books on these machines, you will need to key in a PIN code (in addition to using your matric / staff / Library card).
The PIN code is a numeric password (between 2-10 digits long) that you create and known only to you. If you misplaced your matric card, this code will stop someone else from using your card to borrow books.
First time users of the Self-Check machines will need to set their PIN code by selecting the "Sign In" option in the library catalogue (OPAC), logging in and following the instructions under "Self-check PIN code". Please note that the default PIN code has been set to the barcode found on your matric / staff / Library card.
NB: if a book has been borrowed using your matric card, YOU are responsible for that book!
If you forget and need to reset your PIN code, approach the Library Customer Service Counter on Level 2.
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Due Dates
When using the Self-Check machine, a receipt is printed with the due date. Patrons who check out materials accept responsibility for returning or renewing materials on or before the due date and for responding promptly to recall notices.
Renew your library loans
Renew loans online using the library catalogue (OPAC) or through the Self-Check machines (with items present) in the Library. For instructions on how to renew loans online, click here.
For enquiries and in-person renewal, present your matric / Library card at the Customer Service Counter on Level 2.
A maximum of five renewals is allowed for books and audio-visual (AV) titles if there are no reservations for the items. After five renewals, if no reservations have been placed, you can ask for a new loan cycle.
Please note: Periodicals, Red-spot, Reference and AV Restricted titles cannot be renewed.
Avoid fines by returning items on time or renewing by the due date.
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Making Reservations
You can reserve up to 10 open-shelf or AV general materials (40 for academic, 20 for adjunct & non-academic staff) at any one time via the library catalogue (OPAC). Reference, periodicals and red-spot items cannot be reserved.
Reserved items are held for 5 days only (3 days for AV titles). Members will be notified via email or post to collect them.
Courtesy Notices
These are system-generated notices which will be sent to you before and again on the day the library items are due. These notices will serve as reminders to you to return or renew your loans promptly. Otherwise, overdue charges will commence immediately after the Due Date.
To receive Courtesy Notices, part-time students are advised to give the Library their email addresses. You can email to Libloan@tp.edu.sg or inform the staff at the Customer Service Counter.
Members with outstanding overdue fines will also be informed via the Notice for Outstanding Charges, sent out on a monthly basis.
E-mail notices may be delayed or lost by the mail system. You are responsible for due dates and subsequent fines whether or not Courtesy Notices are received.
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Checking how many items you have loaned
If you need to know how many items you have loaned out or to recall the title of a book you have loaned a few months back, just sign-in to the library catalogue (OPAC) and click on the "User" option to view your current loaned item list and Loan history.
Damaged / Lost Library Materials
Report damaged or lost library items at the Customer Service Counter.
Report to the Library staff at the Customer Service Counter on Level 2 any damage or defects in Library materials before borrowing. Do not attempt to remedy the defects yourself by glueing or sticking tape to torn pages.
About Charges for Loss of borrowed Library materials
·Loss of any borrowed materials must be reported to the Library immediately. Charges will include replacement cost of item, handling fee ($10 per item), GST and accumulating overdue charges if applicable, calculated from the last due date to the payment date.
·If a lost item is found and returned to the Library before payment of the lost charges, normal rates of fines will apply and the charge for the loss and handling fee will be offset.
·If a lost item is found and returned to the Library after payment of lost charges, a refund of 75% of replacement cost + GST may be effected if replacement copy has not been purchased. Handling fee and overdue charges paid will not be refunded.
·If the lost item is one of a set or a series, borrower will be required to replace the whole set or series.
Loss of Membership / Matric Card
Your Student Matriculation or Staff Card is also your Library Card.
Report loss of Library card, Student Matric Card or Staff Card immediately to Library Staff at the Customer Service Counter on Level 2. This is to disable your card borrowing privileges to prevent other people from using your card to borrow library items.
Members are held responsible for all loans issued under their names.
Lost & Found
Report loss of personal items in the Library to the Customer Service Counter on Level 2. You will be asked to provide a description of the lost item(s) and your personal particulars. If an item found matches your item description, we will notify you accordingly.
Take care of your personal belongings when you are within the Library.
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Closed Stacks Retrieval
If you need an item from the Closed Stacks collection (as indicated in the library catalogue), place a request at the Customer Service Counter on Level 2.
Collection times for these items are 11am and 3pm on weekdays.
Search Card Services
If the library catalogue (OPAC) shows that a title is available but you are unable to locate it on the shelves, you can request for search service at the Customer Service Counter on Level 2. You will need to provide details of the Title, Call Number and your personal particulars. We will contact you within the next working day on the outcome of your request.
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